<font size="3">I am really ticked off right now. The entire ordeal with Cleveland Boat Center came to a head today when they charged me $223.90 and didn't fix anything that was wrong with my boat. </font>
<font size="3">A little history behind this and it will make more sense.
I took my boat to Cleveland Boat Center on May 20th. I waited until May 28th and called to check on the status. I was told “it had not crossed her desk yet”. I called back on June 2 and was told it was ready for pick-up and the total was $732.17 The total sounded familiar but I didn’t think anything about it. A few minutes later my wife called and said that Cleveland Boat Center just called and my boat was not ready. The ticket they were looking at was from July 2008 (that had already been paid). It was for a boat I sold in September. They had not worked on my boat because they thought they already had it completed. No harm no foul, just get it fixed.
I get called the next day and I am told my motor is blown. A spark plug insulator porcelain had blown off and was down in the motor. Mega bucks to fix it.
I am then told my kill switch is fine it must be “operator malfunction”.Operator Malfunction? I don't know about you but I am of the opinion that if a kill switch is detached and the motor still runs it is a defective kill switch. Not according to them, I am just not educated enough to use a kill switch.
The gas gauge didn’t work when I took it in for repairs. Guess what? It still doesn’t work when I picked it up.
I learned an expensive $223.90 lesson. Don’t use Cleveland Boat Center.
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<font size="2">Verbatim from the Cleveland Boat Center invoice:
1999 Stratos 285 Pro Elite
1999 Evinrude FICHT 175
Job #1
Kill Switch is broken needs a new one.
Correction:
Nothing wrong with Switch
Charge: $000
Job #2
Problem: Motor is chattering and is loosing top end speed. Runs rough may need spark plugs or something else. Gets worse each time it is used.
Correction:
Checked Comp it was not good. 125, 115, 104 Port 105, 120, 85 Starboard. Plug had porcelain off and electrode was bent like something had hit it. Put new plugs in and ran motor. It sounded ok for a FICHT, Customer needs to run and when it blows it blows.
Payable by Customer</font></p>
</p>
<font size="2">SPK PLUG..................$52.68</font></p>
<font size="2">Labor.......................$95.00
Job #3
Fuel Gauge does not work
Correction:
Checked gas gauge Pulled plate checked sender and it was good. Gauge in dash is bad don’t have one like it.
</font><font size="2">Payable by Customer</font></p>
<font size="2">
</font></p>
<font size="2">Labor.......................$47.50</font>
</p>
</p>
</p>
Parts Total......................$52.68</p>
Labor Total................... $142.50</p>
Shop Supplies................$9.76</p>
Sales tax.......................$18.96
</p>
</p>
<font size="5">Grand Total 223.90 </font>
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