Humminbird service

[Guest]

I bought a Humminbird 343c last fall after my third Garmin failure and love it. It will plug into the same socket as my 777c2 and uses the same transducer. The power cable started giving some probems showing low voltage on the battery which was not the case. I called Humminbird Tuesday and told them the problem and when I got home yesterday there was a new power cable sent FedEx waiting for me. That is what I call superior service! All manufacturers have problems from time to time but the ones that shine in my book are the ones that treat you like you are their only customer.
Humminbird does just that.

Cheez

 

[Andrew]

I've never had a problem with mine. Recently tho i did buy a new humminbird to put up front. It came with a transducer for the back. I wanted one for the tm and they have a transducer exchange program. The lady i talked with was very helpful and only took 7 days from when i sent mine off to when i got the new one back for the TM setup. I thought they had good customer server and quick turnaround time. Good service in my opinion also.

 

[rsimms]

cheez - 4/5/2007 6:30 AM

I bought a Humminbird 343c last fall after my third Garmin failure and love it. It will plug into the same socket as my 777c2 and uses the same transducer. The power cable started giving some probems showing low voltage on the battery which was not the case. I called Humminbird Tuesday and told them the problem and when I got home yesterday there was a new power cable sent FedEx waiting for me. That is what I call superior service! All manufacturers have problems from time to time but the ones that shine in my book are the ones that treat you like you are their only customer.
Humminbird does just that.

Cheez

I wish I knew your trick... that has not been my experience. I can't say they've really been lousy, but the two times I've had to call on them in the last couple of years, I would call the service average at best.

 

[Guest]

They have treated me more than right on several occaisions. The only real complaint I have had is the long hold times waiting for a warm body to come on the phone.

Cheez