minn kota customer service !!

[m17glock]

this past weekend glockjr and i set out for a quick trip to do some scouting for crappie . i grabbed the remote for the ipilot ,so i could watch the humminbird and run the TM from the drivers seat, only to find it had water in it !!! not full mind you but more than a little condensation and it would not turn on . a round of showers came through the day before but this thing is supposed to be completely water proof emoBang </p>

got home and took it apart to dry out and change the battery ..... oddball button cell . i finally found one and found out it still didnt work .</p>

i called minn kota on Wednesday .... in less than 5 minutes and fewer than 5 button pushes i was talking to a nice lady IN MINNESOTA, who spoke English as a FIRST language!!</p>

i told her my problem , she said thats not supposed to happen its waterproof !! where do i send you another one . i gave her my info and with less than 10 minutes on the phone a new remote was on the way .... today (Saturday) i opened the mailbox and found a box with my new remote . i took it out and pushed the sync button on the TM and it was linked up and ready to go.</p>

emoThumbsup emoThumbsup emoThumbsup emoThumbsup to minn kota customer service
</p>

 

[EricM]

emoWorthy emoWorthy emoWorthy emoWorthy

 

[tennfisher]

Too many times "customer service" is an oxymoron. It is nice to hear when someone does it right!

Tennfisher

 

[gobigorange]

I have to agree I called Minn Kota a couple of weeks ago to get a replacement bulb for my directional indicator and they were great. Sent me the part right away it did cost too much but the service was great.