I have 6 Lew's reels. Two of them were malfunctioning. I was going to just replace them when I remembered this post. I decided to see if Jenko could help me out. He knew what was wrong with the reels when I described the problem over the phone. Since I do not maintain my reels as I should (I just like to fish, not fiddle with the gear), I had Jenko clean and service the 4 reels that worked, as well as, repair the other 2. He had them all back to me in a couple of days and charged a very reasonable price. I have been out fishing three times since then and they all work like new. They cast a mile and retrieve very smoothly. I am eager to see how they work pulling in a big fish. Honestly, right now I would be happy with any fish. Bite has been slow for me. Maybe I need to see if I can go fishing with Jenko!