they drilled a hole through the hull...

[reliable]

Just a general question? what do you make of a boating dealership that while installing a new battery drills a hole through the bottom of the boat, ALL the way through, then does nothing about it? pretty hard for me to imagine they did not know it at the time...good thing my bilge pump works great....

This is an 12 month old bass boat that I bought from them last spring.

Took it back to the dealership, there when they opened the next morning, expressed my frustration and amazement..... Thought for sure they would be mortified and bend over backwards to get right on it....

Wow did I get that wrong....just talked to them @ 3:00 pm to check on picking it up for Memorial day wknd.... just my luck "There were a lot of boats ahead of you...we've been covered up." I am speechless...

They were kind enough to offer to squirt a little silicon over the hole (the hole that they made) so I can go pick it up, then make another trip back next week to leave with them again.



General thoughts from the peanut gallery?

 

[mallardecho]

I believe me and my attorney would be talking to them, I would be riding in a new hull and the attorney would make a little money as well.

 

[jellyworm]

That seems to be fairly normal. I ordered a 20 ft Express from C&O marine a few years ago and during the first trip to the water all of the paint came off from the water line down. I had to take it back to the dealer west of nashville for them to send it back to the factory. They had it re-painted about 12 weeks later and acted like they were doing me a favor. The aluminum trailer also floated, so they sent me a box of steel pieces to bolt to the trailer to weigh it down. Didn't work. Bad experience all the way through.

 

[striperchase]

All I can say is WOW. Make sure you right down what days you talk to them and drop off and pick up and what was done and who you talked to because nothing is more frustrating then the boss man asking who you talked to and you can't remember a name because noone will admit to talking to you that is for sure. Can't hurt to talk to an attorney. I would also find the person highest on the food chain in the company i could to talk to because that is crazy. Also write letters. Letters are good. Good luck and let us know the outcome.

 

[mallardecho]

Is this a glass boat or Alum.?

 

[rsimms]

Good Grief Charlie Brown! emoBang

I agree... mistakes happen. I understand that.

But yes, I agree... a little "groveling" would certainly be in order; plus getting pushed to the front of the line.

I really want to know who it is. PM is fine if you don't want to "go public."

A guy melted my power cables once while re-welding a bad rivet and crack on an aluminum boat. When I called him about it ... he immediately drove to my house with a new set of cables and installed them.

 

[Buoy-Master]

No Joke man! That isnt good at all. Mistakes do happen but they need to fix that..RIGHT..and very quickly.

 

[beetlespin]

Yep. Once water gets into the glass its almost a lost cause. I bet I know where it was.

 

[Kirk]

Crap like that is totally uncalled for. If your in business and make a mistake, you fix it immediately, you own up to the mistake, and you do not charge for fixing it. A business should never make a dis-satisfied customer wait or heaven forbid place them back at the end of the line. When you do, you get things like this posted on websites and talked about in groups.

 

[reliable]

Update on the boat - the caulk job lasted about and hour and 40 minutes this am. Great day of fishing for me. Back to the ramp and park it til Tuesday when I take it back to get fixed.

 

[bigkuntry1282]

what is the name of the place that you are dealing with so i can stay away from them

 

[MadBomber]

They were kind enough to offer to squirt a little silicon over the hole (the hole that they made) so I can go pick it up, then make another trip back next week to leave with them again. General thoughts from the peanut gallery?[/QUOTE]</p>

You didn't mention the diameter of the hole but if some silicone held up for a while, it must be a fairly small hole. I would get a stainless steel carraige bolt and silicone it up and bolt it down. I'll be glad to help up with it if it's convenient for us to get together.</p>

 

[Gator]

That STINKS and I think we should all know who the business is that's responsible.

 

[Gatorman]

Not owning up to their mistake shows a total lack of integrity. I would tell everyone I know to avoid this dealer. I wouldn't give them my business, if I knew who did you wrong.

 

[fordtruck]

I also believe that mistake happen. However, I also believe that you will get more done if you use sugar instead of salt when dealing with this dealership. emoToast emoBigsmile emoTongue emoZipped

 

[hiwassee]

I just restored a 30+ year old tri-hull tiller to use for trolling for bass and I am intimately familiar to the extent of damage that can occur when a small hole is poorly "patched" in fiberglass. It's like cancer. Trust me when I tell you it needs to be fixed NOW! And it does not need to be patched. It needs to be professionally repaired and the gel coat needs to be seamless. And if they don't, everyone on this forum needs to know who the dealer is. No excuse!

 

[reliable]

They have assured me that the hole will be fixed properly this week. That all steps will be taken to make it as good as new again. Not having a lot of boating/repair knowledge, I can only take their word for it and hope that the process and steps that they take will be correct and preserve the integrity of the hull. It was never my intention to Slam the dealership, only to express my frustration with the problem they created and their mis-steps in dealing with me, the customer. At this point I am hoping for the best.

I do not think it would be correct and very responsible of me to broadcast the name of the dealership on the forum at this time. I will give them the chance again to make the proper repairs, and to give the problem the level of attention that the situation deserves.

 

[BOBBY BULLET]

Good choice of words.

 

[arngee]

You're showing great patience that does not seem to be mathced by their customer service. I believe I'd have a second opinion on whether the fix is really a fix or a band aide.

 

[shsimons]

You let me know how it turns out, I've considered getting a boat from them in a few years. Wouldn't want rude service, hope they make it right.