BMW, Worst car buying experience I've ever had. Can only believe they are crooks.

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Jmax

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I have been thinking about buying my wife a new ride. We have been looking at several types of SUVs. She narrowed it down to two brands. A BMW or a Lexus. I had spoken to the dealer for BMWs here in Chattanooga and felt I wanted to keep my business local as long as I could get just as good a deal here. My better half decided she would like to look at getting a BMW X3 28i SUV.

I purchased my truck from this dealer a couple years back and had a great experience. Left feeling good about the dealership and the people working there. With that thought in mind I went back there today thinking they were honest hard working fair people. I don't know if the same people own it or what but today was just the opposite. The sales person named Christine struck me as a fast talking slick bragging sales lady. Maybe she thought I did not look too bright. :( Or maybe I did not dress the part standing there in my tennis shoes, Ranger jacket and blue jeans. emoScratch But the more she talked about how good they were and the more she tried to convince me she was giving me a good deal the less I felt warm and fuzzy about it. She told me they only make 7% off any BMW on the lot, but she would give me a 6% discount and leave them with just a 1% profit. emoConfused You know, I may look like I am a few French Fries shy of a full happy meal but I can assure you they don't run that business on a 1% profit margin. emoGeezer Then she tried to tell me since they did not have the color of what we wanted on the lot she would order it but had less flexibility with the price. She finally took off to get a full copy of the actual price I would pay. My wife looked at me and could tell something was wrong. I told her I was not feeling this gal was being honest and lets just see what price she comes back with.

It was unreal. Her so called "deal" was nothing more then reducing the trade in value(To $4000.00) to off set the discount and then adding docking fees and a couple other fees to jack the price right back up where it was. emoAngry Then to make it even worse when I told her there was no way I would trade my wife's current SUV for such a low trade she started dishing pure crap trying to explain why the blue book value was way off and how the market was no where near being able to support what the blue book said it was worth on trade.($6,500 to $7,500) She then produced one she said was just like my wife's SUV that she had copied off the Autotrader sight. There was suppose to be two pages and she only showed me one.

Need I say I did not make a deal and she said she would keep looking for my wife a deal on one. When I got home I looked up the SUV she had showed me to support her claim and the dang thing was WRECKED!!!! Yep, they had copied a SUV sale sheet to compare my wife's SUV to that was wrecked and up for sale as one that could be rebuilt. My wife's SUV is just about perfect as one can be for a 2003 with 220,000 miles on it. But they had to search hard to find one like it for just $6,700.00. The second page that they did not bother showing me showed it was wrecked and up for sale as one that could be restored. emoTskTsk I looked just for a second or two and found another just like my wife's in the same shape and mileage, they were asking $11,497.00 for it. Looking over the sight they ranged from $10,500 to about 12k for one as nice as the one we have in that year with that milage.

I am telling you, this ain't my first rodeo. I have been around the block a time or two. There is no way they did not know that it was wrecked. There is no way they did not know what the SUV was really worth. There is no way I will ever buy a vehicle from them ever again. In my experience based on that visit they are crooks or at least they tried to be with me. emoBadLanguage Jmax
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

That is pretty ridiculous! Sad to see they are doing such a thing.
 
RE: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Dang Jim they must have hired that salesperson from the Ford place here in Cleveland. They gave us the same round about "tips" on why our car wasn't worth a hoot and how theirs was made of gold.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

You will be miles ahead by going with the Lexus. German cars are very expensive to own and they tear up a lot more than Toyota/Lexus. She would probably be very happy with a Toyota Highlander. See Patrick Shadrick at Capitol. He is a bass fisherman.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Or just go to Integrity and get her a Tahoe! Ask for Wayne Tubbs or pm him on here. He goes by wtubbs. Nicest vehicles I've ever driven and ours has given us years of use since 2003 and still going strong.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Hook1 - 2/18/2015 7:12 AM

Or just go to Integrity and get her a Tahoe! Ask for Wayne Tubbs or pm him on here. He goes by wtubbs. Nicest vehicles I've ever driven and ours has given us years of use since 2003 and still going strong.

Charlie you have a good point. I love my Chevy Silverado. Another one she really liked we looked at was at Intergrity. It was the Terrain Denali package. Very nice and one of the front runners in her choices. She test drove it and they even offered us a great deal. emoThumbsup But, she was just not sold on it. emoRolleyes Decided on the other two brands. We will keep looking for now. emoThumbsup Jmax
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

I have a 2002 Lexus RX300 and it is probably one of the best vechiles I have ever owned it has 147,000 miles and never had a problem
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

I really hate poor sales people. It gives all sales folks a bad name.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

I only learned one thing from this whole thread. You have too much money.

Id also really like to know what a "croocks" is???
emoScratch emoScratch emoScratch
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Would you consider a nissan armada? The powertrain is made in decherd. I dont believe the vehicle is assembled in Smyrna, but I could be wrong. The only drawback Ive heard to those is the mileage goes waaay down when towing. If you buy local, you're pretty much spending all of your money in Tennessee.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Also, look up Nissans " friends & family" option. If you know a Nissan employee that can be verfied as such, they offer an additional discount on new purchases
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

Jim, as cheap as you are you will hate that BMW, ask them how much an oil change cost and little things like that. You'd freak out first time you had to pay on of their service bills.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

My brother in law used to work there and basically left because of all the crooked shenanigans that went on there. The new management is ruining that dealership. I bought my wife's SUV from Mercedes of Knoxville and had a very good experience.
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

SpurHunter - 2/18/2015 8:49 AM

Id also really like to know what a "croocks" is???
emoScratch emoScratch emoScratch

Oops, I can't spell. I will fix it. emoRolleyes Jmax

PS- The bank would actually own it, my wife would just be borrowing it. ;)
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

SpurHunter - 2/18/2015 7:49 AM

I only learned one thing from this whole thread. You have too much money.

Id also really like to know what a "croocks" is???
emoScratch emoScratch emoScratch


emoDoh Lets look at this a moment: J-Max fishing, gets a new truck, gets a new boat, goes fishing more..... emoSorry , wife says, MY TIME, spend some of that CBA cash you been talking about..... emoApplause emoApplause ..........Rolls Royce is starting to build a SUV if u can hold on a few months...... emoGeezer emoUSA
 
Re: BMW, Worst car buying experience I've ever had. Can only believe they are croocks.

I'd never buy a bmw. To be honest if it's possible you'd be way better off selling her car than trading it in anywhere. I've worked at a dealership and they make a killing on most trade ins.
 
beetlespin - 2/18/2015 12:55 PM

If I had your money I would buy the dealership of the brand I wanted...

emoUpsmile How could I fish as much as I do if I had to worry about owning a car dealership. That's like Don Morgan who owns Action Alarms, he has been asking me for about five years to buy him out. He must think I am insane. emoBigsmile

I sent them a message on the dealership reply web site this morning. It was not a nice one. emoTskTsk Then I got a call from their customer service asking me about my visit yesterday. My reply was not a nice one to her either. Then I got a call from the sales manager who did admit they had made a terrible mistake comparing my wife's SUV to one that had been wrecked being sold as a rebuild project. She was nice and did try to smooth things over. She offered me a total of three grand less on the price. Two grand more for the trade in and one grand more on the discount. The issue is trust. I have lost my trust in them. She told me they did not go by the Kelly Blue Book and wholesaled the vehicles like my wife's out to others. They went by some National program that supposedly told them what they could offer for the SUV and according to her it was what they could expect from the whole seller. She still tried to say the 4 grand was what they were told last night. emoCrazy Jmax
 

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